Legal

Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Svnteen The Residency Ltd collects, uses and protects the information you provide when you visit our website, submit an enquiry, or otherwise engage with us. We are committed to protecting your privacy and handling your data transparently and lawfully under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Svnteen The Residency Ltd ("Svnteen", "we", "us", "our") is a company registered in England and Wales, company number 14791215. We provide serviced accommodation and company let arrangements to landlords and property investors. Our website is svnteenhq.com. For any data-related enquiries, contact hello@svnteenhq.co.uk.

2. What Information We Collect

We collect information you give us directly when you contact us, submit a form on our website, respond to a Facebook or Instagram lead form, or speak with our team. This typically includes: your name, email address, phone number, postal address or property location, property type, and any details you share about your circumstances or requirements. We may also collect basic technical data such as IP address, device type and browser when you visit our website, via cookies and analytics tools.

3. How We Use Your Information

We use your information to: respond to your enquiry; assess your property for our company let programme; contact you by phone, email or SMS to discuss our service; send you information you have requested; comply with our legal and regulatory obligations; and improve our website and services. We will only contact you in relation to the enquiry you submitted unless you have separately opted in to marketing communications.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases as set out in the UK GDPR: (a) your consent, when you submit a form or enquiry; (b) legitimate interests, to respond to enquiries and operate our business; and (c) legal obligation, where we are required to retain certain records.

5. Who We Share Your Information With

We do not sell, rent or trade your personal data. We may share your information with: our internal team members who need it to respond to you; trusted service providers who help us operate (such as CRM, email and hosting providers) bound by confidentiality; and regulators or law enforcement where legally required. We do not share your data with third parties for their own marketing purposes.

6. International Transfers

Some of our service providers may be based outside the UK. Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

7. How Long We Keep Your Data

We retain enquiry data for as long as necessary to respond to you and operate our business, typically up to 24 months after our last interaction. Where you become a client, we retain records for the duration of our relationship and for up to 7 years afterwards to meet legal, tax and accounting requirements.

8. Your Rights

Under the UK GDPR you have the right to: access the personal data we hold about you; ask us to correct inaccurate data; ask us to delete your data; object to or restrict our processing; request data portability; and withdraw consent at any time. To exercise any of these rights, email hello@svnteenhq.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses essential cookies required for the site to function, and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

10. Facebook & Instagram Lead Forms

If you submit your information via a Meta (Facebook or Instagram) lead form, Meta collects your details on our behalf and passes them to us. Your interaction with Meta is also governed by Meta's own privacy policy. We use the information you submit solely to contact you about our company let programme.

11. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no transmission of data over the internet can be guaranteed as completely secure.

12. Changes to This Policy

We may update this policy from time to time. The most current version is always available at svnteenhq.com/privacy. Material changes will be highlighted at the top of this page.

13. Contact

For any questions about this policy or how we handle your data, contact us at hello@svnteenhq.co.uk.